FAQ

 

What types of products do you offer?

UrHomeTheater specializes in high-quality home entertainment products, including inflatable outdoor projector screens, premium sound bars, and versatile movie projectors. Our curated selection is designed to enhance your viewing experience, whether in your backyard or living room.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to monitor the status of your shipment through our designated carrier's website.

What is your return policy?

We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To initiate a return, please contact us at urhometheater.usa@gmail.com.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on hazardous materials or sale items. Please reach out if you have questions regarding a specific product.

How long does it take to process a refund?

Refunds are typically processed within 10 business days after we receive and inspect your return. However, please note that it may take additional time for your bank or credit card company to post the refund to your account.

Do you offer exchanges?

We do not offer direct exchanges. The most efficient way to obtain a different item is to return the original product and place a new order once the return has been accepted.

What should I do if my item arrives damaged?

If your item arrives damaged or defective, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly.

Do you ship internationally?

Yes, we offer international shipping. Please check our shipping policy for more details on shipping rates and delivery times to your location.

How can I contact customer support?

You can reach our customer support team via email at urhometheater.usa@gmail.com. We aim to respond to all inquiries within 24-48 hours.